March 17, 2022, Niagara Falls, NY – For Immediate Distribution – Silverblaze ACE, a subsidiary of Harris Computer Systems, is pleased to announce that its client, Idaho Power, recently integrated Silverblaze ACE with its My Account page and began offering it to customers on January 24, 2022. It is a customer self-service data presentment platform built to educate and mobilize utility customers to change their behaviors towards energy efficiency and the use of renewables.
Regulated by the Federal Energy Regulatory Commission (FERC) and the state regulatory commissions of Idaho and Oregon, Idaho Power serves over 590,000 customers and is engaged in power generation, transmission, delivery, sale, and purchase of electricity.
With approximately 250,000 monthly logins to the New My Account Website, features of Silverblaze ACE that the utility implemented include:
Energy Usage presentment including irrigation and net metering
CSV and Green Button Download of consumption data
Ability to link multiple premises to an account within the application
Usage Insights
Bill to Date
Bill Comparison
Bill Insights
Rate Comparison
Ways to Save, including ability to create a savings plan
Home/Business Profile
The implementation was successful. ACE delivered all project requirements including those that were in the original scope and new enhancements requested by Idaho Power after the project started. Today, the Silverblaze ACE portal is integrated within IPC’s remote header and footer and is giving users a seamless experience when navigating from the IPC website to the portal.
In the first month since Idaho Power Company went live with ACE, they saw a 49% increase in logins to the ACE portal compared to their legacy self-service application. According to Ryan Donnelly, Digital Customer Care Manager for Idaho Power.
About Silverblaze ACE
Silverblaze is a wholly-owned subsidiary of Harris Computer Systems and Constellation Software, a publicly-traded company with a market cap of over $36 billion USD (Dec-2021).
Since 1999, Silverblaze has been offering award-winning utility customer engagement solutions.
Press Contact
Jerry Rahon
714.335.9700